Effective Date: 15/05/2025
Last Updated: 15/05/2025

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1. Introduction
Welcome to the TFI Local Link Galway newsletter! This Privacy Policy explains how TFI Local Link Galway ("we", "us", "our"), operators of www.locallinkgalway.ie (the "Website"), collects, uses, discloses, and safeguards your personal information when you subscribe to our newsletter and promotional email campaigns.

We are committed to protecting your privacy and process your personal data in compliance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and relevant ePrivacy regulations. We strive to ensure our practices are aligned with current and evolving Irish and EU data protection standards, including those anticipated to be in full effect by 2025.

By subscribing to our newsletter, you consent to the practices described in this policy.

2. Information We Collect
When you subscribe to our newsletter, we will collect the following personal information directly from you:
Email Address: This is required to send you our newsletter and marketing communications.
Name: This helps us personalise our communications to you.

We may also automatically collect information related to your interaction with our emails, such as open rates and click-through rates, using standard email marketing technologies (e.g., tracking pixels). This helps us understand the effectiveness of our campaigns and improve our content.

3. How We Use Your Information
We use the information collected through the newsletter sign-up form for the following purposes:
To Send You Newsletters and Marketing Communications: To provide you with regular newsletters containing information about TFI Local Link Galway's services, route updates, special offers, promotions, news, events, and other information we believe may be of interest to you.
To Personalise Communications: When you provide your name, we use it to personalise the emails we send you.
To Analyse and Improve Our Campaigns: To understand engagement with our emails, improve the content and relevance of our communications, and manage our subscriber list.
To Manage Your Subscription: To administer your subscription preferences, including processing unsubscribe requests.

4. Legal Basis for Processing Your Information
Our legal basis for collecting and using your personal information for sending newsletters and marketing communications is your explicit consent.
You provide this consent when you:
a. Voluntarily provide your email address and your name on our newsletter sign-up form; AND
b. Actively tick the box indicating that you have read, understood, and agree to this Privacy Policy and consent to receive our marketing emails.

5. Obtaining and Managing Your Consent
Your consent to receive our newsletters and marketing emails is freely given and specific. You can withdraw your consent at any time.
Withdrawing Consent (Unsubscribing): You have the right to withdraw your consent and unsubscribe from our marketing communications at any time by:
Clicking the "unsubscribe" link prominently displayed at the bottom of every marketing email we send you.
Contacting us directly using the details provided in Section 12 of this policy.

Withdrawing your consent will not affect the lawfulness of processing based on consent before its withdrawal. Upon unsubscribing, we will cease sending you marketing emails but may retain your information as necessary for suppression lists (to ensure we don't email you again inadvertently) or as required by law.

6. Data Sharing and Disclosure
TFI Local Link Galway will not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
Email Marketing Service Providers: We use third-party service providers (e.g., email marketing platforms) to manage our newsletter subscriptions and send emails on our behalf. These providers are contractually obligated to protect your data, use it only for the services we have engaged them for, and process it in accordance with our instructions and applicable data protection laws.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or to protect our rights, property, or safety, or that of our users or others.

7. Data Retention
We will retain your personal information for as long as you remain subscribed to our newsletter or until you withdraw your consent. If you unsubscribe, your email address may be kept on a suppression list to ensure we honour your request not to receive further marketing communications, unless you request complete erasure and such erasure is permissible. Anonymised data regarding email campaign performance may be retained for longer periods for analytical purposes.

8. Your Data Protection Rights
Under Irish and EU data protection law, you have the following rights regarding your personal data:
Right to Access: You can request copies of your personal data we hold.
Right to Rectification: You can request that we correct any inaccurate information or complete incomplete information.
Right to Erasure ('Right to be Forgotten'): You can request that we erase your personal data, under certain conditions (e.g., once you withdraw consent and there is no other legal ground for processing).
Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You can object to our processing of your personal data for direct marketing purposes (which is effectively covered by your right to withdraw consent/unsubscribe).
Right to Data Portability: You can request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
Right to Withdraw Consent: As stated above, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact details provided in Section 12. We will respond to your request within one month.

9. Data Security
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process for our newsletter. This includes working with reputable email marketing service providers who have their own robust security measures. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

10. International Data Transfers
If our email marketing service provider is located outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data, such as the use of Standard Contractual Clauses approved by the European Commission or an adequacy decision for the country in question. You can request more information about these safeguards by contacting us.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website or by sending you an email notification. You are advised to review this Privacy Policy periodically for any changes. The "Last Updated" date at the top indicates when it was last revised.

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11. Contact Us
If you have any questions about this Privacy Policy, our data protection practices specifically related to the "Contact Us" form, or wish to exercise any of your rights, please contact us:

TFI Local Link Galway

Unit 5

61 Main Street

Loughrea

Co.Galway

H62 Y956

Email: galway@locallink.ie
Phone: 091 842384
Website: www.locallinkgalway.ie

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You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC) if you believe your data protection rights have been infringed. You can find their contact details on their website: www.dataprotection.ie.